Head-to-head on real Google ratings and experience score, sampled the same way for both brands.
| Category | DhobiLite | Pick My Laundry |
|---|---|---|
| Google rating | 4.8 | 4.3 |
| Experience score | 89% | 87% |
| Reviews analysed | 249 | 149 |
| Cleaning quality | 97% | 77% |
| Pickup & delivery | 97% | 64% |
| App & booking | 97% | 71% |
| Pricing | 97% | 68% |
| Staff & support | 97% | 76% |
Verdict: Based on a fair, representative sample of verified Google reviews, DhobiLite comes out ahead on measured customer experience (89% positive vs 87%).
